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TPM & OEM Vendor Services Evaluation

Are you receiving the support and services you’re paying for?

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Contracts drift, risk accumulates quietly

Recent disruptions among OEMs and TPMs make it hard to verify if your current maintenance agreements still provide the critical support you originally contracted. Most organizations renew these contracts “same as last year,” paying equal or higher rates for diminished service delivery and taking on risks they pay vendors to manage.

Beechglen’s experts analyze recurring support agreements to eliminate hidden risks, optimize costs, and ensure you receive the level of protection your business pays for.

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Common findings in services contract evaluations

  • Equipment no longer in service hasn't been removed from support entitlement.
  • SLA expectations have been unknowingly changed — for example a 4-hour on-site SLA with stocked, tested spares becomes a 4-hour call-back and just-in-time parts ordering that can take weeks to fulfil.
  • The TPM or OEM has end-of-lifed support on critical equipment, and it was either not noticed by the customer or not communicated by the vendor.
  • Critical peripheral equipment such as storage arrays and disks is overlooked for maintenance.
  • Resources, partners and outsourcers the vendor used in the past are no longer affiliated or used in service delivery following mergers, acquisitions or shifting business priorities.
  • Bundled services appearing as one large monthly assessment have not actually been delivered for years.
  • Actual equipment configurations are not consistent with what has been carried on the support agreement, incurring excessive recurring fees. Beechglen uses our continually updated NICKEL script to accurately assess equipment configurations.
  • Multi-vendor hardware support outfits commoditized niche subject-matter-expert support resources without notifying customers or users.
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Let's talk about tpm/oem evaluations.

Tell us what you run and what concerns you. We will tell you plainly what we would look at first, and whether we are the right people to help.
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