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Some of the more common support questions we field concern network performance. Network performance issues have different symptoms on 10BaseT networks cards than 100BaseT.
If your system is utilizing a 10BaseT card you want verify that the transceiver has SQE Heartbeat enabled. If SQE Heartbeat is not present your system will suffer from poor network throughput. Most transceivers have DIP switch settings to control SQE functionality. On an HP Ethertwist transceiver you should confirm that SQE Test and Link Beat are both enabled. You can check the status of SQE Heartbeat using the :LINKCONTROL command. The count for Heartbeat losses should be zero.
:LINKCONTROL @,RESET
Wait for about a minute then continue. This RESET parameter will initialize all of the statistics to zeroes so that all of the subsequent analysis can be performed on current data.
:LINKCONTROL @,ALL
Linkname: DTSLINK Linktype: IEEE8023 Linkstate: CONNECTED
Physical Path: 56/56
Current Station Address: 08-00-09-87-2B-F6
Default Station Address: 08-00-09-87-2B-F6
Current Receive Filter: broad(1) any(0) k_pckts(1) x_pckts(0)
Current Multicast Addresses:
09-00-09-00-00-01 09-00-09-00-00-03 09-00-09-00-00-04
09-00-09-00-00-06
Transmits no error 184658 Receives no error 614571
Transmit byte count 20668184 Receive byte count 868768653
Transmits error 0 Receives error 0
Transmits deferred 459 Carrier losses 0
Transmits 1 retry 845 CRC errors 0
Transmits 1 retry 524 Frame losses 0
Trans 16 collisions 0 Whole byte errors 0
Trans late collision 0 Size range errors 0
802 chip restarts 0 Receives dropped 0
Heartbeat losses 0 Receives broadcast 18346
Receives multicast 55
Aside from Hearbeat
losses, other statistics to keep an eye on are CRC errors, Transmits
deferred, and all of the 'error' fields. A complete description for
each of these statistics can be found in the NS 3000/iX Operations
& Maintenance Reference Manual under the LINCONTROL command. Or
you can view it online at (http://docs.hp.com/mpeix/onlinedocs/36922-90039/00/00/61-con.html.)
Effects of SQE on Data Terminal Controllers
Lack of SQE Heartbeat on DTCs can cause system performance problems as well. The DTC will 'complain' to the host system that it is missing SQE. The host system, your HP3000, will log the heartbeat loss events to special log files stored on LDEV 1. These log events occur continuously resulting in an I/O bottleneck on the system disk. Frequently the process that is logging the errors appears as the top DISC consumer in SOS or Glance/iX. Or a system process will continually show up in a list of active processes as seen in the :SHOWQ command.
:showq;active
DORMANT RUNNING
Q PIN JOBNUM Q PIN JOBNUM
A 39
C M163 #S9136
C M183 #S9140
D U189 #J6036
One last method
to investigate if you have this problem is to check for the log files
themselves. The system will one set of log file for each DTC configured
on the system. The names of the log files are HxxxxxxA.PUB.SYS
and HxxxxxxB.PUB.SYS where 'xxxxxx' represents the last 6 characters
of the 12-digit Ethernet/MAC address of the DTC. For instance, if
the MAC address 08-00-09-00-75-BD then the file name will be H0075BDA.PUB.SYS.
If the EOF of this file is very large then you should verify the SQE
settings on the transceiver connected to that DTC.
:listf h@a.pub.sys,2
ACCOUNT= SYS GROUP=B
FILENAME CODE ------------LOGICAL RECORD----------- ----SPACE----
SIZE TYP EOF LIMIT R/B SECTORS #X MX
H0075BDA* 1W FB 5 66010 1 256 1 *
If you would like
to know more about SQE Heartbeat you can read about it on Cisco Systems
web site at http://www.cisco.com/warp/public/86/12.html.
100Base-T Cards
100BaseT networks are not prone to Heartbeat Loss problems. But they are subject to packet collisions produced by conflicting configurations. 100BaseT cards can run at either 10Mbs or 100Mbs. Furthermore, at 100Mbs they run at either half- or full-duplex. Both sides of the conversation using opposing protocols introduces performance degradation. In fact, the performance of a 100BaseT card will have throughput less than 10Mps in a conflicting configuration. Typically this problem appears when the components are set to auto-negotiate the speed and duplex. Auto negotiation is simply not reliable.
You can use the :LINKCONTROL command to view the current status
of you 100BaseT card:
The correction for this problem is to disable auto-negotiation for the network card configuration in NMMGR, forcing 100Mbs Full-Duplex mode. The same adjustment is made to the hub or switch that the system is connected to. Go to the LINK configuration screen in NMMGR and check/modify the following highlighted fields::LINKCONTROL @,RESET <<wait about a minute>> :LINKCONTROL @,ALL Linkname: BT100 Linktype: 100BT Linkstate: CONNECTED Physical Path: 10/4/4 Current Station Address: 00-10-83-2C-E6-32 Default Station Address: 00-10-83-2C-E6-32 Current Multicast Addresses: 09-00-09-00-00-01 Transmit bytes 24182167 Receive bytes 42617211 Transmits 621343 Receives 622469 Transmits no error 602358 Receives broadcast 1860 Transmits dropped 0 Receives multicast 0 Transmits deferred 0 Receives no error 246570 Transmits 1 retry 0 CRC or Maxsize error 0 Transmits 1 retry 0 Code or Align error 0 Trans 16 collisions 0 Recv dropped: addr 1925 Trans late collision 0 Recv dropped: buffer 0 Trans underruns 0 Recv dropped: dma 0 Carrier losses 0 Recv dropped: other 4 Link disconnects 0 Recv deferred 0 Link speed 100 Recv overruns 0 Link duplex Half Link auto sensed Yes Link mode 100Base-TX Secs since clear 8289
Path: LINK.BT100
Physical path of device adapter [32 ]
Use factory-configured local station address? [Y] (Y/N)
Local station address [FF-FF-FF-FF-FF-FF] (Hex)
When auto-negotiation is enabled, the system can only
properly configure the link if the hub also auto-negotiates.
Use auto-negotiation to determine link settings? [N] (Y/N)
If 'N': Link speed [100 ] (100 or 10 MBits/sec)
Full Duplex mode [Y] (Y/N; N=Half)
Trace at startup? [N] (Y/N) Note : Trace reduces
Trace filename [ ] performance.
File: NMCONFIG.PUB.SYS
You must validate
the NMCONFIG file (both DTS and NETXPORT) after making changes to
LAN adapters. You also need to restart the network to activate the
changes.
If you need help diagnosing if your system is victim to any of these network issues, or you would like to discuss any other network issues you may be experiencing please don't hesitate to call upon us.